OCD Detail Terms and Conditions

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At OCD Auto Detail, we like to keep our T&C light but we do request clients (both existing and new) follow some guidelines:

BOOKINGS – All new customer bookings are confirmed by ourselves in writing, and subject to a 25% booking fee. (non-refundable).  

If you need to cancel or reschedule your appointment please see below 

Cancellations – any cancellation within 48hrs of appointment we ask for 50% of service price to be paid. Any cancellation within 24hrs is subject to 100% payment. 

Rescheduling – we understand that sometimes things need to be changed, please contact us as early as possible to discuss changing appointment times or dates. We aim to be as flexible as our schedule allows. 

ON ARRIVAL - All personal items are to be removed from the vehicle prior to our arrival including kids seats and door bins/cubbies. If child seats are still in the vehicle we will clean around them (please not we don't clean Childs seats), if door bins or cubbies have personal effects we’ll not clean them. We will also do a pre-works check of the vehicle with you the customer noting any preexisting damages prior to work commencing. 

ON COMPLETION – We’ll always do a handover to ensure you are satisfied with the job and to discuss further works, or issues found during our works (e.g. tyre problems). 

PAYMENT – Payment is by cash or bank transfer only (we don’t offer credit card facilities). New clients are requested to complete payment of balance before we leave site. Existing “Maintenance clients” payment is expected within 24hrs on completion